Please reach us at booking2transfer@gmail.com if you cannot find an answer to your question.
You can book your transfer over the phone.
Book by sending us an email with all the details of your journey.
Use our online booking wiget from our website, you will receive an email saying awaiting confirmation. Once we have accepted your booking you will receive another email saying confirmed.
You also receive an SMS confirming your booking.
You can pay over the phone.
Pay when you receive your booking confirmation by email, use the pay now link to pay in full.
Pay online via Stripe. We send you a payment link by email via our online Stripe account.
Pay on the day directly to the driver by card or cash, with prior arrangement.
Please look in your spam folder if you don't receive a confirmation email.
We may require a booking fee as part payment in advance of the booking date, this will come off the final fare.
You can amend your travel dates and times at any time up to 24 hours before the booking date.
You can cancel your booking at any time, we may keep a percantage of your journey cost if you cancel with less than 24hours before the agreed pickup time and date.
We will refund you in full less any bank charges.
If you cancel when the driver is on route to pick you up or the driver has a no show (you don't come off the flight) then we will keep 100% of the fare to cover the drivers time and fuel.
We recommend making a reservation at least 24 hours in advance to ensure availability.
You can travel further than booked as long as you advise us in advance. Alternatively, you can arrange with the driver on the day that you would like to change your travel plans. You may have to pay more than the original quoted price if you change plans. This can be paid directly to the driver on the day by cash or card.
Our system sends you a booking confirmation by email with all the booking details that you have supplied. Before or on the day of travel, you will receive another automated email with the drivers' contact information and vehicle details before you arrive at the airport. Email us at any time for support.
When you arrive at the airport, turn on your mobile phone, the driver will text you instructions to meet him in the pickup zone once you have collected your luggage.
If you have upgraded to a meet and greet service , the driver will park in the carparpark and enter the building, he will be standing in the arrivals' hall with a nameboard and assist you to the vehicle in the carpark.
When you have a booking from a hote, the driver will park as close as he can to the front door and come into the reception and ask at the main desk for you by name.
For other locations, the driver will park as close as he can to the location and call you on your mobile phone to announce his arrival.
If you are using a UK mobile phone, you will receive text updates with the driver on route and arrival at the pickup location.